Series OSS                                                                                                                                 Code No. 171

                                                                     ACCOMMODATION SERVICES II
                                                                                (Theory) Paper II

Maximum Marks : 40                                                                                                                 Time:  2 hours

 

Instructions :  Attempt all questions. Please note that all questions do not carry equal marks.

 

 

1.
(a)    Draw an organization chart of Front Office of a luxury hotel.                      5
(b)    Give the job description of a Receptionist.                                 5

 

2. Write about inter-departmental co-operation of Front Office with
(a)    House Keeping                                 5
(b)    Food and Beverage Service                           5

 

3.
(a)    Classify stains.                                   5
(b)    Give proper cleaning agent for any five of the following :                            5
(i)    Blue ink
(ii)    Lipstick
(iii)    Tea
(iv)    Nail-polish
(v)    Blood
(vi)    Turmeric
(vii)    Grease

 

4. (a)    Explain the, preventive measure of pest control followed in a hotel.                   7
   (b)    Give the format of Lost and Found Register.                          3