Series OSS                                                                                                                             Code No. 196

                                                                               OFFICE COMMUNICATION
                                                                                    (Theory) Paper III

Time allowed : 3 hours                                                                                              Maximum Marks : 60

General Instructions :
  (i) All questions are compulsory.
(ii) Marks for each question are indicated against it.
(iii) Answer to any question carrying 2 or 3 marks should not exceed 30 words.
(iv) Answer to any question carrying 4 or 5 marks should not exceed 70 words.
  (v) Answer to any question carrying 6 marks should not exceed 150 words.

 

 

 

 

1. State the objectives of tabulation of data.

2. What are the ‘primary’ sources of data collection ?

3. When is a false base line used in constructing a graph ?

4. Briefly state any two types of graphic charts.

5. What is meant by a Letter of Credit ?

6. What precautions should be kept in mind while writing an “enquiry letter” ?

7. Distinguish between ‘Primary’ and ‘Secondary’ Data.

8. Briefly explain the bases of classification of data.

9. State any three advantages of using line charts for presentation of data.

10. Draw a pie diagram assuming suitable data.

11. Explain in brief any four essential elements of office correspondence.

12. Briefly explain any five characteristics of a good questionnaire.

13. Prepare a simple bar diagram from the following data and comment:    5

Years            Sales (in Rs.)
2004                8,00,000
2005                8,50,000
2006                7,00,000
2007                8,30,000
2008                8,60,000

 

14. What is meant by Demi Official (D.O.) letter ? When is it used ? How is it different from other official letters ?     1+2

15. Explain in brief the advantages of office communication through correspondence rather than orally.

 

 
16. What are the Dunning letters ? Why is it difficult to write them ? Suggest the points to remember while writing a dunning letter.
                                        OR
Write an Enquiry letter to M/s Hema Traders of Shahadara (Delhi) to know at what price and upon what conditions of payment they are able to deliver the following goods
   (i) Executive Tables    10
  (ii) Executive Chairs – 10
(iii) Computer Tables    10
(iv) Easy Chairs    15

 

17.  Explain the stages through which an  incoming letter passes in a Government office.
                                          OR
Your firm has been requested by a business friend of yours to introduce  him to Mss  Bankey Behari & Sons of Brindavan, for business transactions. Write a letter to introduce your business friend in tins connection.