Series OSS Code No. 211
MANAGEMENT OF BANK OFFICE
(Theory) Paper III
Time allowed : 3 hours Maximum Marks : 60
General Instructions :
(i) All questions are compulsory.
(ii) Marks allotted to questions are indicated against each of them.
(iii) Questions 1, 2, 3, 4 and 5 are long answer type questions. Their answers should normally not exceed 150 words each. (iv) Questions 6, 7, 8 and 9 are short answer type questions. Their answers should normally not exceed 70 words each.
(v) The remaining questions are very short answer type questions. Answers should normally not exceed 30 words each.
(vi) Be brief and precise in your answers.
1. How is a Safe Deposit Vault in a bank hired and operated ? 6
OR
What services are provided by banks to ensure safe custody of your valuables ? To what extent is a bank responsible for such safety ? 3+3=6
2. What are incoming and outgoing mails in a Bank ? Narrate the process of handling outgoing mail. 2+4=6
3. Whose services do you consider to be better - the Private Sector Banks or that of Public Sector Banks ? Answer giving reasons. 2+4=6
4. “Bank records are better kept by computers.” Argue in favour of computerisation of bank branches. 5
5. How are bank properties protected ? Give five points. 5
6. How would you proceed to get an extension counter of your bank opened in a school ? Explain the process. 4
7. What is filing ? Explain its advantages for a bank office. 2+2=4
8. List the advantages of a photocopying machine for a bank branch. 3
9. Should there be multipurpose counters in a bank branch ? Why ? 3
10. Explain teller system. 2
11. Give two advantages of a Bank locker to a housewife. 2
12. Give the full form of ATM.
13. What is a credit card ? 2
14. If a locker is not locked, what two steps would you take ? 2
15. Should the contents of lockers be known to the Bank Branch Manager ? 2
16. State two functions of a Currency Counting Machine. 2
17. Should Bank Ledgers co-exist with computer records ? 2
18. What is a Mobile Bank ?